Telapprise recently announced its selection by ISSI as an outsource provider for Telecom Expense Management (TEM) solutions. Proving to be beneficial for both companies, the partnership will provide Telapprise with additional distribution and sales channels while ISSI will be able to deliver to its customers, stronger solutions and support.
solutions will help organizations exercise control over their telecom expenses. The various drawbacks faced by present day carriers include the inability to provide companies with accurate, readable telecom bills that are in line with the services specified by customers. Moreover, in case of contracts, companies are not given lowest possible competitive rates and there are chances of companies being billed even for disconnected services. As such, chances of organizations overpaying for services without analyzing and comparing inventory with billing are very high.
"Both ISSI and Telapprise are customer-centric organizations, with complementary skills and services," remarked Davin Lundy, Vice President of Client Services for Telapprise. "Together, we can help companies drive down day-to-day telecom costs, protecting clients from unnecessary purchases, charges, billing errors and contract disputes," Lundy added.
Keeping such drawbacks in mind, it becomes necessary to manage telecom services and employ qualified technical personnel for performing systematic audits, identifying cost exceptions and alert management. The integrated solutions backed by Telapprise’s strong software platform is capable of automating telecommunication management and helping organizations eliminate wastes while optimizing resources.
"Telapprise has the strong experience and commitment to service we were looking for. To be successful with requires a combination of sophisticated processes and methodologies, as well as a strong technology base. We think Telapprise's suite of cost and resource management solutions fits nicely into ISSI's broad portfolio of managed services and optimization solutions," commented Ken McKinnon, Managing Partner at ISSI.
ISSI is a provider of consulting, outsourced services/staffing, and technology solutions for various industries helping them find solutions to tough business challenges as well as enhancing their growth, flexibility and innovation. Telapprise, LLC (Limited Liability Company) provides solutions to clients, protecting them from unnecessary telecom expenditures across the entire expense lifecycle of services.
According to the partnership, both ISSI and Telapprise will join resources towards the development of advanced services and solutions that can ensure maximum efficiency in the operation of the communications environment.
“We're excited about our partnership with ISSI. Their focus on business process outsourcing helps clients increase revenue, expand margins, improve working capital management, increase customer satisfaction and reduce churn, and help improve overall competitive differentiation. Now they can enhance that offering with strong, integrated solutions and support, helping customers keep spiraling telecom costs under control," stated Marko Spremo, Vice President of Sales for Telapprise.
Shireen Dee is a contributing editor for TMCnet. To read more of Shireen's articles, please visit her columnist page.Edited by
Tim Gray
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